Support

Dear SONM users!

We are providing you with a 24/7 technical support.

If you experience any errors or difficulties with our product, you can get support via:

Be ready to provide all the required information that will help us to solve your issue:

  • Check if your SONM platform components working correctly:

    • node - execute sonmcli token balance command

    • make sure that worker benchmarks are not running

    • worker - execute sonmcli worker status command (make sure benchmarks are competed first)

    • optimus - systemctl is-active sonm-optimus

  • If any component is offline send this component log to us:

    journalctl -u sonm-<component> --since "1 hour ago" > <component>-log.txt

Also, please make step-by-step description of actions that led to the error and provide us with command outputs.