We are providing you with a 24/7 technical support.
If you experience any errors or difficulties with our product, you can get support via:
Be ready to provide all the required information that will help us to solve your issue:
Check if your SONM platform components working correctly:
node - execute
sonmcli token balance command
make sure that worker benchmarks are not running
worker - execute
sonmcli worker status command (make sure benchmarks are competed first)
systemctl is-active sonm-optimus
If any component is offline send this component log to us:
journalctl -u sonm-<component> --since "1 hour ago" > <component>-log.txt
Also, please make step-by-step description of actions that led to the error and provide us with command outputs.